General Terms and Conditions of Sale

General information

The Seller is

Uniwersytet Śląski
ul. Bankowa 12
40-007 Katowice

The sales is carried out by the Universityof Silesia Press which is a part of the University of Silesia.


All the books and journals prices given on the website of the University of Silesia Press include value-added tax (VAT) and are quoted in Polish currency, that is. polski złoty – PLN.

VAT invoices

We attach a VAT invoice to each individual order. The invoice contains information as supplied by you while filling in the order form, particularly the space: Billing information.

If the information on the VAT invoice is to be identical to the ones in delivery information; while placing an order, after you fill in delivery information, simply tick the following box:

It will shorten the time of entering the information necessary to place the order.

We issue a particular VAT invoice not until the order is completed.

Order status

After you log into our website, you can check the status of your order. All you have to do is enter My account and then select Order history or click the tab Orders.


The University of Silesia Press shall not accept returns.


Defective copies

In case of receiving a defective copy of a book, that is when a book you get contains physical defect, you are kindly requested to address the complaint and then send the copy back to us. It will be immediately exchanged for a flawless one.

Wrong item(s) delivered

In case of receiving item(s) that do not match your order, for example, after getting a parcel it appears that one of books ordered by you is missing, you are kindly requested to promptly contact the employee of the University of Silesia Press Bookstore who handles your transaction. You can find valid contact information here. If after checking we conclude that the ordered item(s) were indeed missing from the parcel, they will be sent to you as soon as possible.

Complaints and remarks

Dear Client! We wish you are completely satisfied with the books you buy in our Bookstore and that is why we welcome any remarks regarding the functioning of it, suggestions for change as well as recognition of our efforts, but also any kind of complaints regarding the length of time necessary for completing the orders. Please issue your complaints directly to the e-mail address: It will surely help us to double our efforts. We thank you in advance!